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Last updated: 01.10.2025
This Shipping & Delivery Policy applies to every order you place with House of Tasha via our Portal. Please read it carefully, as it defines expectations around costs, timelines, exceptions, and your rights.
What is “processing”? This is the time taken from when you place an order to when it is handed over to the courier / logistics partner.
Typical processing time: 3–5 business days (excluding Sundays and public holidays).
Cut-off time: Orders placed before 2:00 PM IST on a business day will typically start processing the same day; orders placed after that or during weekends/holidays will begin next business day.
Note: During sale periods, festivals, or high-volume days, processing may take 1–2 additional business days.
If your order includes multiple items that ship from different warehouses, parts of it may ship separately (you’ll receive separate tracking IDs).
Domestic (India): We deliver to almost all PIN codes in India.
Exclusions: There may be rare remote / restricted PIN codes (e.g. certain army locations, islands) where delivery is delayed, unserviceable, or subject to extra charges. If we can’t ship to your address, we’ll notify you at order confirmation or as soon as we realize.
| Shipping Option | Estimated Transit Time* | Shipping Charge | Remarks |
|---|---|---|---|
| Standard / Regular | 5–9 business days (metro areas) 7–15 business days (rural / remote) |
Flat or weight-based (e.g. ₹X per 500g) | Default choice |
| Cash on Delivery (COD) | as per standard or express option | Standard shipping + COD fee (e.g. ₹Z) | If COD is enabled for your PIN |
*Transit time is after processing complete. It excludes weekends/holidays and unforeseen delays.
All times are estimates only, not guarantees.
Free Shipping Threshold:
We offer free standard shipping on all orders above ₹X (or any threshold). Free shipping is only valid for standard shipping; express shipping or COD charges still apply if selected.
Once your order ships, you will receive a shipping confirmation email / SMS with the courier partner name, AWB / tracking number, and a link to track.
You can always check the latest tracking status via your House of Tasha account portal or order page.
If there is any delay, we will proactively notify you (via email / SMS) with the reason (e.g. logistic delay, weather, customs, etc.).
Failed delivery attempts: If the courier team is unable to deliver (e.g. wrong address, no one present), they may attempt redelivery (usually 1 more attempt).
Return to sender: If delivery fails permanently, the package will return to us.
Refund or resend:
- We will refund the order amount (minus shipping cost & return shipping) once the item is returned to our warehouse, in accordance with our Return & Refund Policy.
- Alternatively, you may opt to resend to a corrected address—with you paying the additional shipping cost.
Update address / contact before dispatch: Once processing begins, changing shipping address or contact may incur extra fees or may not be possible.
If the product arrives damaged or defective, please notify us within 24 hours of delivery, with photos of packaging and product.
We will arrange a return or replacement, at no extra cost, if the damage is due to transit or logistic errors.
For lost / missing shipments (i.e. tracking shows delivered, but you didn’t receive), raise a ticket with us immediately; we’ll initiate an investigation with the courier.
Liability for loss/damage transfers to you once the courier marks the order as delivered, except where we are at fault (e.g. packaging error, shipping provider failure).
Some delays are beyond our control — e.g. natural disasters, political unrest, strikes, customs holdups, or courier network disruptions.
In such cases, we will keep you informed, but cannot be held liable for delayed delivery beyond our control.
We reserve the right to temporarily suspend or revise shipping timelines in circumstances of extreme demand (e.g. festival seasons, lockdowns).
At checkout, you’ll be shown available shipping methods, estimated delivery dates, and the cost before placing your order.
You must select your preferred shipping method then — after payment, the method is locked (unless we agree to change it, subject to conditions).
If your order consists of multiple items from different warehouses / locations, they may ship separately, sometimes with different couriers and tracking numbers. Delivery times may vary by item, and shipping costs are aggregated at checkout based on your cart’s combined weight or volumetric metrics.
If you have any question, complaint, or need support regarding your shipment, you can reach out via:
Customer care email: [sales@houseoftasha.com]
Phone / WhatsApp: [9582436111]
Support ticket / chat: via our app / portal
We aim to respond to all shipping-related inquiries within 48 business hours.
We may revise this Shipping & Delivery Policy from time to time to reflect operational changes (e.g. new courier partnerships, new geographies, changed cost structure). We’ll publish the revised policy on our portal with the “Last updated” date. Orders placed before the revision will be governed by the version in force at the time of order.